Seward Co-op
  • 26-Apr-2021 to Until Filled (CST)
  • Friendship: Facilities
  • Part Time
  • Days, Nights, Weekends

Seward Community Co-op-Friendship Store

Job Description

Manager On Duty


Purpose: To ensure excellent, proactive customer service, smooth store operations, superb physical plant maintenance, safety and security for all during store hours


Status: Full-time. Reports to the MOD Supervisor


Pay Level: V


Responsibilities:


Customer Service

  • Ensure excellent customer service
  • Greet customers and assist with product, navigation, and other questions
  • Assist departments as needed
  • Provide support for front line staff throughout the store during business hours
  • Cover for missing employees when possible
  • Work with all staff and provide guidance and direction as required
  • Provide tools and equipment to staff, BOD, Demo vendors, Classroom support
  • Help staff with complex customer interactions
  • Direct and coordinate the work of Parking Lot Attendants and Housekeepers
  • Assist with questions, dilemmas and problem solving as issues arise
  • Facilitate customer, staff and vendor transactions
  • Attach Dero Zap Tags as requested
  • Assist customers with bike tools, loaner locks, auto problems
  • Direct, coordinate and communicate service vendor activity

Operations and Maintenance

  • Ensure store is opened and closed following security procedures and department protocol
  • Ensure smooth operation of store during business hours
  • Keep the grounds and parking lot clean, safe, efficient by:
  • Removing litter
  • Removing snow, ice and slush from sidewalks, bus stop and curbs
  • Assist Parking Lot Attendants direct traffic and assist with or intervene on problems as they arise
  • Monitor Help Desk tickets to effectively manage repair and service requests by departments
  • Schedule repair and maintenance work coordinating with department needs
  • Work with service vendors to maintain inventory of store supplies, such as:
  • Rugs, linen, paper products, waste bags
  • Work with service vendors to maintain store and equipment in excellent condition
  • Troubleshoot equipment breakdowns and call vendors for repair and maintenance
  • Assist vendors identify and resolve equipment and building problems
  • Communicate necessary maintenance work scheduled to all impacted staff
  • Ensure service vendors check in to perform service and check out with MOD re: work performed
  • Manage waste stream for effective and conscientious removal of recyclables and trash
  • Monitor waste corral for excess debris, unsafe conditions, efficient use of space and effective waste removal schedules and maintain our waste log
  • Train all staff in accurate waste stream management, including proper;
  • Composting
  • Comingle and paper recycling
  • Cardboard compacting
  • Ensure clean, orderly store during shifts
  • Assign staff lockers, mailboxes as requested and ensure areas are cleaned out as staff moves on
  • Help staff maintain a clean, safe environment by routine cleaning of employee refrigerator, freezer and other public space, such as the breakroom, coat room, quiet room and meeting rooms
  • Coordinate work of housekeeping staff
  • Ensure spills and other hazardous conditions are resolved
  • Ensure routine and weekly scheduled tasks are completed
  • Check food storage cooler temps at least three times daily to ensure proper function
  • Ensure coolers are equipped with visible thermometers
  • Produce and test in-house Anolyte and Catholyte cleaning solution
  • Ensure sanitizer is potent and effective in food prep areas
  • Alert food prep staff if sanitizer equipment fails to produce effective product
  • Maintain logs for these tasks
  • Training duties may include:
  • Developing materials and practices for training Operations/all staff
  • Policy, procedure and waste stream management orientation training for all new hires
  • Store Security Training for all staff

Safety and Security

  • Develop, renew and present Store Security Training required for all new hires
  • Review and develop emergency response plans for all foreseeable threats, including:
  • Fire and evacuation
  • Severe weather threat
  • Power outage
  • Emergency Store Closure
  • Manage the Floor Warden Program
  • Update and refresh orientation to Floor Wardens semi annually
  • Continue training new Floor Wardens as they assume new positions
  • Ensure safety of staff and customers
  • Assist staff travel to parked cars as requested
  • Alert staff to current neighborhood security threats
  • Provide basic orientation to safe navigation of urban streets
  • Maintain store security during shifts, including intervening and/or resolving conflicts with customers
  • Coordinate with Customer Service Staff security alerts to effectively intervene/communicate with parties of interest
  • Coach CS Staff, FE Staff and all store staff to assist MODs with security protocols
  • Review security camera footage to assist resolving questions following camera policy
  • Ensure security alarm system is operational and turned on at close
  • Respond to overnight alarms, as requested
  • Maintain an accurate alarm code list
  • Provide feedback to department managers regarding safety and staff issues
  • Maintain and facilitate Store Safety Committee per MN/OSHA regulation
  • Attend all Manager on Duty meetings
  • Other responsibilities as directed by Assistant Store Manager

Qualifications:


Essential

  • Ability to motivate and inspire employees
  • Excellent communication and customer service skills
  • Thorough understanding of store operating procedures and policies
  • Adaptability, sound judgment and creative problem solving ability
  • Flexibility in availability, including evening and weekend hours
  • Regular, predictable attendance
  • Familiarity with Microsoft Office products
  • Written and spoken English proficiency
  • Ability to resolve conflicts and diffuse tense situations
  • Training experience a plus

Functional

  • Ability to stand, bend, stoop, reach, squat and walk for extended periods of time per shift
  • Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds.
  • Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.
  • Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.)
  • Ability to operate equipment such as: rotisserie, Robot Coupe, food processor, shrink wrap machine, manual and/or electric scales, recalibrate and read thermometers, convection oven, stove, knives and commercial dishwasher.
  • Ability to freely access all areas of the store including offices, sales floor, back stock areas, and walk-in coolers and freezers.
  • Ability to move or handle merchandise throughout the store generally weighing up to 50 pounds.
  • English proficiency
  • Must have valid driver's license on file if driving between locations for support

Preferred

  • Multilingual a plus

Demonstrated ability to work with customers and co-workers from various cultural backgrounds

Seward Co-op
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