Seward Co-op
  • 05-Jan-2018 to 31-Dec-2022 (CST)
  • Friendship Store
  • $13.50-$20.50
  • Hourly
  • Part Time
  • Days, Nights, Weekends

Paid Time Off and Staff Discount

Seward Community Co-op-Friendship Store
Job Description
Manger On Duty

Purpose: To ensure excellent, proactive customer service, smooth store operations, superb physical plant maintenance, safety and security for all during store hours

Status: Reports to Assistant Store Manager

Pay Level: V

Customer Service:
• Ensure excellent customer service
• Greet customers and assist with product, navigation, and other questions
• Assist departments as needed
o Provide support for front line staff throughout the store during business hours
o Cover for missing employees when possible
o Work with all staff and provide guidance and direction as required
o Provide tools and equipment to staff, BOD, Demo vendors, Classroom support
o Help staff with complex customer interactions
• Direct and coordinate the work of Parking Lot Attendants and Housekeepers
o Assist with questions, dilemmas and problem solving as issues arise
• Facilitate customer, staff and vendor transactions
o Attach Dero Zap Tags as requested
o Assist customers with bike tools, loaner locks, auto problems
o Direct, coordinate and communicate service vendor activity
Operations and Maintenance;
• Ensure store is opened and closed following security procedures and department protocol
• Ensure smooth operation of store during business hours
• Keep the grounds and parking lot clean, safe, efficient by:
o Removing litter
o Removing snow, ice and slush from sidewalks, bus stop and curbs
o Assist Parking Lot Attendants direct traffic and assist with or intervene on problems as they arise
• Monitor Help Desk tickets to effectively manage repair and service requests by departments
• Schedule repair and maintenance work coordinating with department needs
• Work with service vendors to maintain inventory of store supplies, such as:
o Rugs, linen, paper products, waste bags
o Work with service vendors to maintain store and equipment in excellent condition
o Troubleshoot equipment breakdowns and call vendors for repair and maintenance
o Assist vendors identify and resolve equipment and building problems
o Communicate necessary maintenance work scheduled to all impacted staff
o Ensure service vendors check in to perform service and check out with MOD re: work performed
• Manage waste stream for effective and conscientious removal of recyclables and trash
• Monitor waste corral for excess debris, unsafe conditions, efficient use of space and effective waste removal schedules and maintain our waste log
• Train all staff in accurate waste stream management, including proper;
o Composting
o Comingle and paper recycling
o Cardboard compacting
• Ensure clean, orderly store during shifts
• Assign staff lockers, mailboxes as requested and ensure areas are cleaned out as staff moves on
• Help staff maintain a clean, safe environment by routine cleaning of employee refrigerator, freezer and other public space, such as the breakroom, coat room, quiet room and meeting rooms
• Coordinate work of housekeeping staff
o Ensure spills and other hazardous conditions are resolved
o Ensure routine and weekly scheduled tasks are completed
• Check food storage cooler temps at least three times daily to ensure proper function
• Ensure coolers are equipped with visible thermometers
• Produce and test in-house Anolyte and Catholyte cleaning solution
o Ensure sanitizer is potent and effective in food prep areas
o Alert food prep staff if sanitizer equipment fails to produce effective product
o Maintain logs for these tasks
• Training duties may include:
o Developing materials and practices for training Operations/all staff
o Policy, procedure and waste stream management orientation training for all new hires
o Store Security Training for all staff
Safety and Security:
• Develop, renew and present Store Security Training required for all new hires
• Review and develop emergency response plans for all foreseeable threats, including:
o Fire and evacuation
o Severe weather threat
o Power outage
o Emergency Store Closure
• Manage the Floor Warden Program
o Update and refresh orientation to Floor Wardens semi annually
o Continue training new Floor Wardens as they assume new positions
• Ensure safety of staff and customers
o Assist staff travel to parked cars as requested
o Alert staff to current neighborhood security threats
o Provide basic orientation to safe navigation of urban streets
• Maintain store security during shifts, including intervening and/or resolving conflicts with customers
• Coordinate with Customer Service Staff security alerts to effectively intervene/communicate with parties of interest
• Coach CS Staff, FE Staff and all store staff to assist MODs with security protocols
• Review security camera footage to assist resolving questions following camera policy
• Ensure security alarm system is operational and turned on at close
o Respond to overnight alarms, as requested
o Maintain an accurate alarm code list
• Provide feedback to department managers regarding safety and staff issues
• Maintain and facilitate Store Safety Committee per MN/OSHA regulation
• Attend all Manager on Duty meetings
• Other responsibilities as directed by Assistant Store Manager

Essential Qualifications
• Proficiency with Microsoft Office products
• Proven effective verbal and written communication skills
• Supervisory experience, including hiring, training and evaluations
• Willingness to work with others in a team atmosphere
• Ability to resolve conflicts and diffuse tense situations
• Excellent communication and customer service skills
• Regular, predictable attendance
• Excellent customer service skills
• English proficiency
• Demonstrated ability to work with customers and co-workers from various cultural backgrounds

Functional Job Qualifications
• Ability to stand, bend, stoop, reach, squat and walk for extended periods of time per shift
• Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds.
• Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.
• Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.)
• Ability to freely access all areas of the store including offices, sales floor, back stock areas, and walk-in coolers and freezers.
• Ability to move or handle merchandise throughout the store generally weighing up to 50 pounds.

Preferred Qualifications
• Familiarity with co-operative business model and natural foods products
• Multilingual is a plus
• Familiarity with building, equipment and plumbing
• Demonstrated history of superb good judgment
• Adaptability, discernment and creative problem solving ability
• Ability to resolve conflict and diffuse tension
• Comfortable in training and leadership role
• Excellent time management and organizational skills

Seward Co-op
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