Seward Co-op
  • 19-Jul-2018 to 31-Dec-2022 (CST)
  • Franklin Store
  • $12.00 - $18.50
  • Hourly
  • Full Time
  • Nights and Weekends

Medical, Dental, Paid Time Off and Staff Discount


Seward Community Co-op Franklin Store

Job Description

Front End Shift Lead

 

Looking for motivated leader with a passion for working in a fast paced, customer service oriented natural foods environment.

 

Purpose: Using the co-op's End statement as a guide, ensure smooth operation of the front end during designated shifts, providing outstanding customer service and assisting with store security while maintaining a positive and outgoing demeanor.

 

Status: Full or Part-time. Reports to Assistant Front End manager. Supervises and coordinates activities of front end staff.

                       

Pay Level:  III

 

Responsibilities:

  • Perform cashiering, bagging and customer service job duties.
  • Oversee established opening or closing procedures.
  • Facilitate shift routines, including front end staff breaks, cashier lane rotation, bag stocking and cart retrieval.
  • Ensure adequate cashier, bagging and customer service desk coverage.
  • Communicate new updates, procedures, and policies to cashiers and customer service staff.
  • Ensure staff adhere to all Front End and co-op policies. Follow through when needed and communicate to FE management.
  • Facilitate for Front End staff to check email and huddle notes every shift
  • Assist front end staff in completing complex sales.
  • Assist cashiers in approving checks for payment when supervisor approval is required
  • Maintain front end security by ensuring that proper money handling and pick-up procedures are followed.
  • Address customer questions and complaints that cannot be resolved by front end staff.
  • Communicate with fellow FESL any important updates during shift crossovers.
  • Act as the point person for handling all sick calls
  • Carry out basic and advanced training for front end staff, as coordinated by front end managers.
  • Notify MOD of any situation in which they would need to be involved, such as medical emergencies and security issues.
  • Troubleshoot equipment breakdowns during shift as needed, and communicate issues to IT staff or FE management.
  • Complete front end cleaning list duties.
  • Report front end concerns and suggestions to Front End Managers.
  • Meet with Front End Managers as needed.
  • Facilitate other tasks assigned by Front End Managers
  • Model exemplary employee behavior.
  • Attend all Front End and Front End Shift Lead meetings.
  • Serve as a Floor Warden as required, according to training received.
  • Provide coaching and assistance to Front End staff
  • Document any feedback given to Front End employees using established procedures
  • Practice patience and openness in customer and staff interactions
  • Delegate tasks to staff as needed.
  • Adhere to and encourage staff to follow Front End ergonomic guidelines.

 

 

Other duties as assigned

 

 

 

Qualifications:

 

Essential

  • Excellent customer service skills
  • Strong leadership skills
  • Excellent cashiering skills/knowledge of store/POS system
  • Understanding of and adherence to Seward Coop policies
  • Reliable, predictable attendance
  • Ability to remain calm under pressure
  • Strong communication skills
  • Complex problem solving skills

 

Functional

  • Ability to stand for long periods of time
  • Familiarity with Microsoft Office products, email, and computers
  • Ability to do math computations to assist customers and cashiers, including addition, subtraction, division, fractions, decimals and percentages.
  • Ability to stand, bend, stoop, reach, squat and walk for extended periods of time per shift
  • Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds.
  • Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.
  • Ability to freely access all areas of the store including offices, sales floor, back stock areas, and walk-in coolers and freezers.
  • Ability to move or handle merchandise throughout the store generally weighing up to 50 pounds

 

Preferred

  • Multilingual a plus
  • Demonstrated ability to work with customers and co-workers from various cultural backgrounds

 

 

 

Seward Co-op
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